reviews
★★★★★
I had a last minute repair and honestly I was pretty stressed walking in. The team at Custom Jewelers of Richardson, especially Helen, was amazing. I explained the urgency and they took care of it right away without making it complicated.
The repair was done fast and very professionally. Even better, the price was almost free for what they did. It is rare to find that kind of service and fairness these days.
If you need ring repair, watch repair, or any jewelry service in Richardson, I highly recommend them. Friendly, honest, and truly helpful. Thank you again, Helen.
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Very friendly and helpful staff, they did wonderful work.
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Another beautiful necklace by Cindy! Rainbow Moonstone in a sterling silver setting and sterling silver rope chain.
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I've been here a few times now and each time I get outstanding service. Cynthia and Julie have both helped me out with both normal and strange requests, and have done a great job at a reasonable price. While I was being helped, I saw longtime customers come through the doors and get greeted by name. A business that keeps customers around like that deserves support!
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Went in because the spring bar on my watch band broke, and Julie fixed it within minutes by replacing the spring bar free of charge even after I offered to pay for her valuable service. While I haven’t had the chance to see her custom jewelry work, if this small act is any reflection of her craftsmanship, I know I’ll be in great hands. Julie was welcoming, helpful, and kind, and her thoughtful gesture honestly made my day. Next time I need custom jewelry, I’ll definitely be going to her. Thanks, Julie!
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I’ve used Custom Jewelers of Richardson twice: once to re-size a ring, and once to make a pair of diamond earrings. Both experiences were amazing and fairly priced. I will never buy jewelry anywhere else. I wholeheartedly recommend them! Thank you to Julie and her team!
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AMAZING CRAFTSMANSHIP! And fantastic rapport with customers! I cannot recommend Custom Jewelers of Richardson enough! This business is a family legacy and woman owned! I had a custom engagement ring made for my fiancé, and I felt very safe and respected by the owners and her family. A big shoutout to Julie the owner for making my vision come to life just through looking at the sketches I gave them. My fiancé's engagement ring came out even better than I imagined!
Lesbian friendly! I'm calling on my local LGBTQ+ community to support these amazing jewelers and metalsmiths!
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We were in town for the weekend and needed a watch repaired. They were incredibly nice, professional, and took time to work with us to make sure everything fit perfectly. Go visit them - you will not be disappointed!
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Dropped my wife's wedding ring off to be serviced. They got it back to my the same day. The service was perfect 100%. They were so kind. My new go to spot. Highly recommend. 🫶🙏👏.
⭐️⭐️⭐️⭐️⭐️
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Wonderful customer service. Woman owned business! Can’t wait to get my repaired jewelry back but I felt like they understood the importance of the piece to me and will handle it like it belongs to their family. 💞
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